DELIVERY:
YOUR ORDER WILL BE SHIPPED IN JUST TWO WEEKS - EACH PIECE IS MADE ON DEMAND TO AVOID TIME AND FABRIC WASTE.
WE OFFER COMPLIMENTARY SHIPPING BOTH IN FRANCE AND OVERSEAS.
YOU WILL RECEIVE A TRACKING NUMBER AS SOON AS YOUR ORDER HAS SHIPPED.
RETURNS:
ALL PIECES, INCLUDING MADE-TO-MEASURE ITEMS, ARE ELIGIBLE FOR EXCHANGE, ALTERING AND RETURN.
Return fees are supported by the customer but we facilitate the process by sending a shipping tag.
SALES ITEMS ARE NOT EXCHANGEABLE AND NON REFUNDABLE.
CUSTOMERS HAVE A 14-DAY RETURN WINDOW FROM THE DATE OF RECEIPT.
ITEMS MUST BE IN THEIR ORIGINAL CONDITION, UNWORN OR UNUSED, AND IN THEIR ORIGINAL PACKAGING.
PROCESS FOR RETURNS:
RETURN ADDRESS IS BOURGINE, 15 RUE RACINE, 75006 PARIS, FRANCE.
RETURN SHIPPING FEES ARE TO BE PAID BY THE CUSTOMER.
PRODUCTS CAN ALSO BE RETURNED OR EXCHANGED DIRECTLY AT OUR PARIS STORE.
REFUND PROCEDURE:
THE REFUND PROCESS WILL START UPON RECEPTION OF THE ITEM(S).
REFUNDS WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD WITHIN A WEEK.
CUSTOMERS WILL BE NOTIFIED VIA EMAIL ONCE THE REFUND HAS BEEN PROCESSED.
FOR ANY QUERIES, PLEASE REACH OUT TO BONJOUR@BOURGINE.NET.
