Delivery:
we offer complimentary shipping both in France and overseas.
you will receive a tracking number as soon as your order has shipped.
Returns:
all pieces, including made-to-measure items, are eligible for exchange or return.
sales items are exchangeable but non refundable.
Customers have a 14-day return window from the date of receipt.
items must be in their original condition, unworn or unused, and in their original packaging.
Process for Returns:
RETURN ADDRESS IS Bourgine, 15 RUE RACINE, 75006 Paris, france.
return shipping fees are to be paid by the customer.
Products can also be returned or exchanged directly at our Paris store.
Refund Procedure:
The refund process will start upon reception of the item(s).
Refunds will be issued to the original payment method within a week.
Customers will be notified via email once the refund has been processed.
For any queries, please reach out to bonjour@bourgine.net.